Air Deccan = All dirty !!!

Recently I had the chance to travel by Air Deccan, and the experience was really dirty. I was so pissed with them that I shot off an email to their Customer Relations department as soon as I arrived home. This is what I had written,

Hello,

I had the chance to fly by Air Deccan from Raipur to Kolkata on the 24th of April, 2007 and I am sorry to say I have been totally disgusted with the kind of attention you people pay to the basic amenities such as cleanliness of the aircraft.

I agree your fares are very low and you offer the best value for money but then what I saw in the plane was dirt and litter everywhere. It was disgusting and unhygienic. I am attaching some pictures which I took inside the aircraft for you to see how shabby is your service. The floor and the seats of the aircraft were dirty and had not been cleaned for ages it seems. The advertising headrest cover that you provide was soiled with somebody else's hair oil. Looks like you people save money even on all these petty things.

I am going to be publishing these pictures on my online blog and also sharing them with everybody who I know. This should teach you a lesson I hope and it should make you people stop taking passengers for granted.

Thanks and regards,

Mohit Singhania


Pictures that were attached to the email :

And this is the reply that I got from their f***ed up Customer Relations,

Dear Passenger,

Greetings from Air Deccan!!

At the outset we would like to thank you for choosing to fly Air Deccan.

It is unfortunate that your travel was not pleasurable. Being in the service industry addressing customer needs is our prime concern and we cannot compromise on the same. Please be assured that your feedback has been forwarded to our concerned Department for redressal.

At Air Deccan we are working tirelessly at improving ourselves, learning from the experiences and feedbacks of our passengers. Your feedback would go a long way in channelising our strategies for Air Deccan in the right direction.

We hope this incident will not deter you from choosing to fly with Air Deccan again, and your next flight with us is more pleasurable.


Thanking you,

Customer Relations
Air Deccan